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IEX GROUP, INC.
IEX Cloud Privacy Policy

Effective Date: January 22, 2019

IEX GROUP, INC. (“IEX”, “we”, “our”) respects your privacy. This Privacy Policy describes the types of personal data we collect from customers using IEX Cloud, how we use the personal data, and with whom we share it. We also describe the rights you may have and how you can contact us about our privacy practices.

IEX is responsible for the use of your personal data for the purposes described in this Privacy Policy - our contact information can be found in the “How to Contact Us” section.

For further information on how we process your personal data, please use the links below to jump to the listed section:

  1. Personal Data We Collect
  2. How We Use The Personal Data We Collect
  3. How We Share Personal Data
  4. Data Transfers
  5. How We Protect Personal Data
  6. Retention of Personal Data
  7. Your Rights
  8. Cookies
  9. Updates to Our Privacy Policy
  10. How to Contact Us

1. Personal Data We Collect

The personal data we collect includes your:

  • Name;
  • Contact information, including your address, phone number, and email address;
  • Account details, including password;
  • Financial details, including billing information; and
  • Company name.

If you do not provide the required information you may not be able to subscribe to this product.

2. How We Use the Personal Data We Collect

We use the personal data that we collect in order to set up and maintain customer accounts, for accounting and invoicing purposes, to manage contracts, orders, and subscriptions, to provide troubleshooting and customer support services, for user authentication and security purposes, and to create a usage report and log for each user. We process personal data for these purposes because we are required to do so in order to perform our contracts with customers.

We also process personal data for the following business purposes because we have a legitimate interest in doing so:

  • Maintaining customer account records, in order to administer our business;
  • Maintaining records relating to our customers, in order to administer our business;
  • Managing our customer relationships and communicating with our customers, in order to administer our business and to
  • update our customers about new features and services that we may offer;
  • Complaint handling and dispute resolution, in order to resolve any complaints raised by our customers;
  • Ensuring compliance with applicable IEX policies and procedures relating to our services, in order to ensure the
  • security of our services and monitor compliance with our Terms of Use;
  • Fraud detection and prevention, in order to ensure the security of our services and protect IEX and its users against
  • fraud; and
  • Carrying out analytics, in order to identify potential improvements to our services.

In addition to the purposes above, we also process personal data when we are required to do so by law, for example in order to maintain accounting records.

We will not market our products to you or share your personal data with any other party for marketing purposes, nor will we use non-necessary cookies to collect your personal information, without your consent. Our policy on cookies is set forth below.

If we plan to use the personal data that you provide for other purposes, we will provide an additional privacy to you to describe the purposes for which we will use the personal data and our legal basis for doing so.

3. How We Share Personal Data

We may share personal data with service providers that support the delivery of IEX Cloud, including payment processors, customer support service providers, and other service providers that process personal data on our behalf. We also share your personal data with other entities in the IEX group of companies for the purposes described in this Privacy Policy. We have legally binding agreements with all service providers under which they are required to use personal data only as necessary to perform services on our behalf and to implement appropriate data security and confidentiality obligations, in accordance with applicable law.

In addition, we may disclose personal data about you (i) if we are required or permitted to do so by law or legal process, for example due to a court order or a request from a law enforcement agency, (ii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, (iii) in connection with an investigation of suspected or actual fraudulent or other illegal activity, and (iv) in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution, or liquidation).

4. Data Transfers

We may transfer the personal data that we collect about you to recipients in countries other than the country in which the personal data originally was collected. Those countries may not have the same data protection laws as the country in which you initially provided the personal data. When we transfer your personal data to recipients in other countries, we will comply with applicable legal requirements regarding providing safeguards for the transfer of personal information. These safeguards include entering into the European Commission’s Standard Contractual Clauses with counterparties, and/or ensuring that counterparties are certified under the EU-U.S. or Swiss-U.S. Privacy Shield Framework. Further information about data transfers may be obtained by contacting us as indicated in the “How to Contact Us” section of this Privacy Policy.

5. How We Protect Personal Data

IEX maintains technical and organizational safeguards to ensure an appropriate level of security and confidentiality for your personal data, in accordance with our policies and applicable legislation.

6. Retention of Personal Data

The time period for which we keep personal data depends on the purpose for which we collected it. In all cases we keep it for as long as necessary to fulfil the purposes for which we collected it. We will then delete the personal data, unless we are legally required to retain it or if we need to retain it in order to comply with our legal obligations (for example, for tax and accounting purposes).

7. Your Rights

Subject to applicable law, you may have the right to request access to and rectification of the personal data we maintain about you, or to request the restriction of the processing of your personal data or to object to that processing on grounds relating to your situation.

In addition, you may have the right to request erasure of your personal data from IEX’s systems in certain circumstances provided by applicable law. Where technically feasible, upon written request and verifiable identification, we will provide you with a copy of the personal data provided to us by you in a structured, commonly used, machine readable format. To exercise these rights, please contact IEX as indicated below. You may lodge a complaint with a data protection authority if you are not satisfied with our response.

8. Cookies

(a) Information That We Collect Automatically

When you use our website, we or our third-party service providers may collect certain information by automated means, using technologies such as cookies, web server logs, web beacons (including tags and pixels), and JavaScript.

Cookies are files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings on your device. Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict or disable certain cookies. Please note, however, that without cookies you may not be able to use all of the features of our website.

In conjunction with gathering information through cookies, our web servers may log information such as your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone where your device is located. The web server logs may also record information such as the address of the web page that referred you to our website and the IP address of the device you use to connect to the Internet. They may also log information about your interaction with our website, such as which pages you visit.

(b) Categories Of Cookies And Other Automated Technologies

  • Strictly Necessary Cookies

    These cookies are necessary for our website to operate properly and facilitate your use of its features. Without these cookies, certain services cannot be provided. These cookies help us understand information, such as your session ID and other server authentication information. This category of cookies should not be disabled. If you use your browser settings to block them, we cannot guarantee your security or predict how our website will perform during your visit.

  • Analytics Cookies

    These cookies collect information about how visitors interact with our website, such as what pages you visit and if any errors have occurred. The information is used to improve how our website functions. These cookies don’t collect information that identifies you but generate statistical data about your use of our website. We use Google Analytics. The service registers a unique ID that is used to generate statistical data on how visitors use our website. If you want to opt out of our use of Google Analytics please click here.

  • Functional Cookies

    These cookies allow our website to remember choices you make and provide enhanced and more personal features. They can also be used to remember changes made to parts of our website that you can customise. We also work with the third-party service providers Stripe and Intercom, each of which uses certain cookies. You can find out more about the cookies used by Stripe here and by Intercom here.

(c) Your Choices

You can manage cookies through your web browser. Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. You can find out how to do this for your particular browser by clicking “help” on your browser’s menu or by visiting www.allaboutcookies.org. Please note, however, that without cookies you may not be able to take full advantage of all our website features.

The following external links will explain how to manage cookies for the most common browsers:

In addition to the browser-based controls, you can manage third party cookies by visiting www.aboutads.info/choices/ and www.youronlinechoices.eu/.

9. Updates To Our Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our personal data practices. We will post a notice on our website to notify you of any significant changes to our Privacy Policy and indicate at the top of the Privacy Policy when it was most recently updated.

10. How to Contact Us

If you have questions about how IEX handles your personal data or would like to exercise your rights, please reach out by emailing or writing to us at:

IEX Group, Inc.

3 World Trade Center, 58th Floor

New York, NY 10007

Attention: IEX Cloud Legal