Important Product Update

   

   

IEX Cloud Enters Into Referral Agreement
With Intrinio

May 31, 2024

Dear IEX Cloud Customer,

We founded IEX Cloud with the belief that financial data should be widely accessible to investors to provide greater market transparency.  

Since the launch of this initiative, we have seen the market data industry grow and several barriers to financial data come down (and there is still work to be done in this area). What started as a project at IEX morphed into a business, and after a thorough review of this business and comparable data alternatives, we have made the decision to retire all IEX Cloud products on August 31, 2024.

This decision allows IEX to focus on the growth of our core exchange business as IEX Cloud was running at a loss and represented less than 2% of IEX Group overall revenue. To avoid any confusion, IEX Exchange’s high quality market data will continue to be available through other data platforms (as it is today).

To help our IEX Cloud customers with this transition, we have entered into a referral agreement with Intrinio, a full-service financial data management company. Intrinio will provide IEX Cloud users an extended 45-day free trial period to evaluate its system and financial data bundles. Intrinio provides financial data solutions that are largely comparable for most IEX Cloud users. Intrinio will endeavor to match current pricing levels for IEX Cloud customers when purchasing like for like data products from Intrinio. As mentioned above, IEX Exchange market data will also be available through Intrinio (as it is today).

To take advantage of the Intrinio free trial, please click here and use the promotional code IEXCLOUD2024 to create an account and sign up for a free trial. This promotion is open to existing IEX Cloud customers only.

Other key facts that you need to know:

  • IEX Cloud financial data products along with account support will conclude on August 31, 2024, for customers with existing monthly subscriptions.

  • IEX Cloud financial data products along with account support will conclude on August 31, 2024, for customers with existing annual subscriptions. Accounts will be prorated for the year, and balances will be refunded to your payment method on record.

  • Customer agreements with IEX Cloud will terminate on August 31, 2024.

If you have any questions, require further information, or need to discuss additional transitional matters please don’t hesitate to reach out to support@iexcloud.io.

We thank you for your business, and it has been our pleasure to work with you.

IEX Cloud

1

Customer FAQs

What are the product decisions you have made?

Since the launch of our financial data platform, IEX Cloud developed a robust, flexible data management platform connecting developers with curated financial data. After an extensive market review, IEX Group, Inc. made the decision to focus on the growth of our core businesses and will retire all IEX Cloud products on August 31, 2024.

Source Type
What does one credit stand for?

API Sources

1 hour of compute (360K rows in average)

API Sources

1 hour of compute (360K rows in average)

API Sources

1 hour of compute (360K rows in average)

API Sources

1 hour of compute (360K rows in average)

What is the last date IEX Cloud data will be available?

IEX Cloud financial data products along with account support will conclude on August 31, 2024.

Source Type
What does one credit stand for?

API Sources

1 hour of compute (360K rows in average)

API Sources

1 hour of compute (360K rows in average)

API Sources

1 hour of compute (360K rows in average)

API Sources

1 hour of compute (360K rows in average)

How will IEX support clients during this transition?

We will work with clients to transition their data needs now through August 31, 2024. We remain focused on client success and will do what we viably can to ease the transition. IEX Cloud has also arranged a referral agreement with market data provider Intrinio to help our customers. To take advantage of the Intrinio free trial, please click here and use the promotional code IEXCLOUD2024 to create an account and sign up for a free trial. This promotion is open to existing IEX Cloud customers only. Intrinio will endeavor to match current pricing levels for IEX Cloud customers when purchasing like for like data products from Intrinio. Customers can also contact product support at support@iexcloud.io during this transitional period.

Source Type
What does one credit stand for?

API Sources

1 hour of compute (360K rows in average)

API Sources

1 hour of compute (360K rows in average)

API Sources

1 hour of compute (360K rows in average)

API Sources

1 hour of compute (360K rows in average)

I have an annual billing plan that renews after August 31, 2024. Will I be refunded?

IEX Cloud financial data products along with account support will conclude on August 31, 2024, for customers with existing annual subscriptions. Accounts will be prorated for the year on August 31, 2024, and balances will be refunded to your payment method on record.

Source Type
What does one credit stand for?

API Sources

1 hour of compute (360K rows in average)

API Sources

1 hour of compute (360K rows in average)

API Sources

1 hour of compute (360K rows in average)

API Sources

1 hour of compute (360K rows in average)

My annual billing plan renews between now (June/July/August) and August 31. I would like to keep access to IEX Cloud until August 31.

Please contact IEX Cloud support at support@iexcloud.io to discuss your requirements.

Source Type
What does one credit stand for?

API Sources

1 hour of compute (360K rows in average)

API Sources

1 hour of compute (360K rows in average)

API Sources

1 hour of compute (360K rows in average)

API Sources

1 hour of compute (360K rows in average)

I have a month-to-month subscription. What does this mean for me? Can I keep renewing month to month until end of product life?

IEX Cloud financial data products along with account support will conclude on August 31, 2024, for customers with existing monthly subscriptions.

Source Type
What does one credit stand for?

API Sources

1 hour of compute (360K rows in average)

API Sources

1 hour of compute (360K rows in average)

API Sources

1 hour of compute (360K rows in average)

API Sources

1 hour of compute (360K rows in average)

How do I get a refund?

To submit a refund request, please contact support@iexcloud.io.

Source Type
What does one credit stand for?

API Sources

1 hour of compute (360K rows in average)

API Sources

1 hour of compute (360K rows in average)

API Sources

1 hour of compute (360K rows in average)

API Sources

1 hour of compute (360K rows in average)

Will you extend product availability on a case-by-case basis?

We are unable to provide extended product support or data availability.

Source Type
What does one credit stand for?

API Sources

1 hour of compute (360K rows in average)

API Sources

1 hour of compute (360K rows in average)

API Sources

1 hour of compute (360K rows in average)

API Sources

1 hour of compute (360K rows in average)

Do you have a recommendation for where I go for my data needs now?

IEX Cloud has arranged a referral agreement with market data provider Intrinio to help our customers. To take advantage of the Intrinio free trial, please click here and use the promotional code IEXCLOUD2024 to create an account and sign up for a free trial. Intrinio will endeavor to match current pricing levels for IEX Cloud customers when purchasing like for like data products from Intrinio. This promotion is open to existing IEX Cloud customers only.

Source Type
What does one credit stand for?

API Sources

1 hour of compute (360K rows in average)

API Sources

1 hour of compute (360K rows in average)

API Sources

1 hour of compute (360K rows in average)

API Sources

1 hour of compute (360K rows in average)

Who is my key contact at IEX Cloud moving forward?

Please email support@iexcloud.io until August 31, 2024 for product support requirements.

Source Type
What does one credit stand for?

API Sources

1 hour of compute (360K rows in average)

API Sources

1 hour of compute (360K rows in average)

API Sources

1 hour of compute (360K rows in average)

API Sources

1 hour of compute (360K rows in average)

Will my personal or my business data be deleted?

We will retain data in-line with regulatory requirements and our privacy policy.

Source Type
What does one credit stand for?

API Sources

1 hour of compute (360K rows in average)

API Sources

1 hour of compute (360K rows in average)

API Sources

1 hour of compute (360K rows in average)

API Sources

1 hour of compute (360K rows in average)

Does this decision indicate anything related to the overall health of IEX Group, Inc.?

No. This is a product-related decision, and not a restructuring decision. There is no impact to the businesses owned by IEX Group, Inc.  IEX Cloud represented less than 2% of IEX Group revenue and reduced overall profitability of the company.

Source Type
What does one credit stand for?

API Sources

1 hour of compute (360K rows in average)

API Sources

1 hour of compute (360K rows in average)

API Sources

1 hour of compute (360K rows in average)

API Sources

1 hour of compute (360K rows in average)